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Phone and TV Complaints

Learn what to do when you want to complain about a phone, cable, or satellite television company.

Xổ số trực tiếp 3 miền , the most common are: 

  • Billing disputes

  • Xổ số trực tiếp 3 miềnRate increases

  • Xổ số trực tiếp 3 miềnInterruption of service

Xổ số trực tiếp 3 miềnContact your cable or satellite company first with complaints. The telephone number for your service provider should be on your bill.  

When Your Cable Company Doesn’t Fix the Problem

If you’re not satisfied with your cable or satellite company's response, contact a third party. The Federal Communications Commission (FCC) and local franchising authorities regulate cable and satellite television services. 

  • Local franchising authorities regulate certain aspects of the cable television industry. They're municipal, county, or government organizations that operate at a local or state level. The name of the franchising authority may be on the front or back of your cable bill.

  • Xổ số trực tiếp 3 miềnThe Federal Communications Commission (FCC) regulates cable and satellite services to protect consumers.

    • At the , you can either file a complaint or get information about cable and satellite TV consumer issues. For general questions, call 1-888-225-5322.

  • Public Utility Commissions (PUC) handle some cable and satellite issues at the state level. Find your state PUC through the. They can handle issues including:

    • Stand-alone satellite TV billing, rates, and programming

    • Xổ số trực tiếp 3 miềnInstallation of non-bundled service

    • Stand-alone cable TV service, rates, and programming (not including basic tier)

File a Complaint Letter

A complaint letter serves as a written record of your complaint to the cable or satellite company. In addition to mailing your complaint, you can copy and paste it into the company's "Contact Us" form. For help writing a complaint letter, use USAGov’s sample complaint letter templateXổ số trực tiếp 3 miền.  

Phone Company Complaints

Xổ số trực tiếp 3 miềnIf you have issues with your phone company's products, services, or billing, take these steps to resolve your complaint:  

Identify the Phone Service Problem

As a home telephone or mobile customer, you may have experienced one or more of the following issues:    

  • "Slamming and cramming" - These are illegal changes made to your phone service by a phone company. "Slamming" is when your phone company switches your phone service without your permission. "Cramming" occurs when companies add charges to your phone bill without your permission.    

  • "Bill shock" - This is a sudden and unexpected increase in monthly wireless bills. This increase is not caused by a change in service plans.

  • False or misleading advertisements - These can include a range of misrepresented services. For example, you may have an "unlimited" mobile plan and aren’t receiving the services you paid for.

Contact Your Phone Company to File a Complaint

First, try to resolve your problem by contacting your phone company. Check your billing statement or look online for a customer service number for your telephone company.

Also, consider writing a letter. It can serve as a record of your complaint to the phone company. If you need help, use USA.gov’s sample consumer complaint letterXổ số trực tiếp 3 miền to draft your letter or email. You can also copy and paste your complaint into your phone company's "Contact Us" form.

Get Help from a Third Party for Your Phone Company Complaint

Xổ số trực tiếp 3 miềnIf you can’t resolve your issue by contacting your phone company, you can file a complaint with the appropriate government agency.

  • Contact your state consumer protection office for help resolving a phone company complaint.

  • To file a complaint about local telephone service, contact your state utility commission.

  • You can report a phone company's fraudulent or misleading business practices to the .   

  • Xổ số trực tiếp 3 miềnThe takes complaints about wireless contracts and bills. The FCC cannot handle complaints about third-party billing companies or phone equipment. This includes issues with ringtones and voicemail services.  

 lets you limit the telemarketing calls you receive. Stop unwanted sales calls by registering your phone number:

If you register online, you will receive an email to complete your request. You must click on the link in that email within 72 hours in order for your registration to take effect. Visit  or call 1-888-382-1222Xổ số trực tiếp 3 miền to verify the status of, or unsubscribe, your phone number on the registry.

Placing your phone number on this national registry will stop telemarketing sales calls. But you might still receive calls from scammers and robocallers. Some telemarketing calls are still permitted. You may still receive phone calls  from:

  • Political organizations
  • Charities
  • Telephone surveyors
  • Some organizations with which you have a relationship

Some states have their own Do Not Call registries. Contact your state consumer protection officeXổ số trực tiếp 3 miền to find out if your state has its own Do Not Call list and how you can add yourself to it.

File a Complaint

You may file a complaint if your phone number has been on the national registry for 31 days. or at 1-888-382-1222Xổ số trực tiếp 3 miền. Include the date of the illegal call, phone number, and the company's name in your complaint. You can also file a complaint about recorded messages or robocalls.

For Businesses

Visit the if you want to subscribe to the Do Not Call Registry. Representatives of telemarketing companies can also get information on compliance issues on the website.

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Last Updated: December 8, 2020

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