Filing a Consumer Complaint

Find out what steps to take and who you should contact if you need to file a complaint against a company about a purchase.

Xổ số trực tiếp 3 miền : sales receipts, warranties, contracts, or work orders.

Print email messages or logs of any contact you've had with the seller about the purchase.

2. Contact the Seller

Use USA.gov's  to explain your problem. 

• Send your complaint to a salesperson or customer service representative. You can find a company’s customer service contact information on their website. Look for links that say "contact us," "customer service," "about us," or "privacy statement."

• Xổ số trực tiếp 3 miềnTake your complaint to the management team if a salesperson didn't help,

3. Contact Third Parties If the Seller Doesn't Fix Your Problem

If the seller doesn't resolve the issue, a government office or a consumer organization may be able to help:

• File a complaint with your local consumer protection office or the state agency that regulates the company.

• Xổ số trực tiếp 3 miềnNotify the in your area about your problem. The BBB tries to resolve your complaints against companies.

• Some federal agencies accept complaints about companies, but may not resolve your problem. They use complaints to help them investigate fraud.

• Contact . if you are complaining about items you bought online, from a seller outside the U.S.

• Some problems with sellers are the result of frauds and scams. If you believe that you have been the victim of fraud, file a complaint with the correct government agency. with the Do Not Call Registry.

4. Seek Legal Help

If other options don't work:

• Resolve your problem through the legal system. Find free or low-cost legal help. 

• Try an

.

The .

Your state .

, if your purchase was with a foreign retailer.

If you made the purchase using your credit card, with your credit card company.

Last Updated: December 15, 2020